Privacy Policy


This privacy policy outlines the personal data collected by WIN96, its processing methods, and the actions you can take to exercise your rights as a data subject. This policy encompasses all websites and mobile applications owned by WIN96.

Note that your web browser or software may transmit specific information to the server hosting the websites you visit. This information may include a unique identifier assigned to your server or internet connection, your computer’s capabilities and features, your geographic location, and your interactions with the website or apps, such as the pages you view and the information you download. When you visit WIN96’s website, our servers collect this information. WIN96 utilizes this information to generate aggregated statistics about website visitors.

When you register an account, make a trade, or contact our support team, we collect additional data. This data may include your name, email address, phone number, payment information, and game preferences.

Privacy Commitment, WIN96.COM, WIN96.CC, WIN96.LOL, WIN96.CLUB, WIN96 CASINOWIN96 ONLINE CASINOWIN96 BET, LEGIT ONLINE CASINO collectively known as WIN96, we, us, our, At WIN96, we prioritize the protection of our users’ personal information by ensuring their privacy and security. Our Privacy Commitment details the principles we follow to safeguard your data.

Why we process personal data

At WIN96, we collect and use personal data for various purposes to enhance your gaming experience and maintain the security of our platform. Here are the main reasons for processing personal data:

  1. Account Management: We use personal data to create and manage user accounts, enabling access to our platform, game participation, and preference management.
  2. Transaction Handling: Personal data is utilized to facilitate transactions such as deposits, withdrawals, and other financial activities to ensure smooth and secure payment processing.
  3. Customer Assistance: Personal data helps us provide customer support by addressing inquiries, concerns, and issues that users may encounter while using our services.
  4. Service Enhancement: Analyzing user behavior and preferences through personal data enables us to improve services, enhance user experience, and customize offerings based on interests.
  5. Security Measures: Personal data is processed to identify, prevent, and investigate fraudulent activities, unauthorized access, and other security risks to protect our platform and user accounts.
  6. Legal Obligations: Personal data may be processed to comply with legal requirements, including regulations, law enforcement requests, and legal proceedings.
  7. Communication and Marketing: With consent, we may process personal data to send promotional offers, updates, and marketing communications to keep users informed about new games, promotions, and relevant information.
  8. Aggregate Analysis: Personal data may be analyzed in an aggregated and anonymous manner to generate statistical insights and trends that help us understand user behavior and preferences without identifying individuals.

Overall, processing personal data is crucial for operating, improving, and optimizing our gaming platform while ensuring compliance with legal obligations. We are dedicated to handling personal data responsibly and transparently, prioritizing user privacy and data protection rights at all times.

Types of personal data we collect

At WIN96, we gather a variety of personal information to enhance your gaming experience and provide our services smoothly. Here are the types of personal data we commonly collect:

  1. Identification Information: This includes details like your name, date of birth, and gender, which are essential for setting up and managing your account.
  1. Contact Information: We require your email address, phone number, and mailing address to keep in touch with you, send important updates, and verify your account.
  1. Account Credentials: For security purposes, we collect login details such as usernames, passwords, and security questions/answers.
  1. Financial Information: When you conduct transactions on our platform, we gather payment specifics like credit/debit card numbers, bank account details, and transaction history.
  1. Location Data: We may obtain your location through your device’s IP address or GPS data to offer location-based services and adhere to legal obligations.
  1. Technical Information: This encompasses data about your device, browser, operating system, and internet connection, aiding us in optimizing our platform and addressing technical issues.
  1. Usage Data: We record your interactions with our platform, including game preferences, browsing habits, and session duration, to customize your experience and enhance our services.
  1. Communication Data: Information from your interactions with our customer support team, like chat records and support requests, is collected to assist with your inquiries.
  1. Marketing Preferences: We gather data on your marketing choices and consent for receiving promotional communications to tailor our marketing strategies accordingly.
  1. Social Media Information: If you link your social media accounts to our platform, we may collect data from your profiles based on your privacy settings.

It’s important to emphasize that we only collect necessary personal data outlined in our Privacy Policy and handle it in compliance with relevant data protection laws. We prioritize the security and confidentiality of your information and aim to be transparent about our data collection practices.

Collecting Personal Data

The collection of personal data is essential for WIN96 to deliver gaming services effectively while ensuring a secure and personalized user experience. Here’s how we gather and manage personal data:

  1. Account Registration: When you create an account, we collect necessary details like your name, date of birth, email address, and contact information to securely establish and maintain your account.
  1. Transaction Handling: During transactions, we gather financial data such as payment information and transaction history to securely process deposits, withdrawals, and other financial activities.
  1. Communication: We may collect information from your interactions with our customer support team to address queries, offer assistance, and enhance your overall platform experience.
  1. Technical Details: To improve our services and address technical issues, we collect technical information about your device, browser, operating system, and internet connection.
  1. Usage Insights: We collect data on your platform interactions, including game preferences, browsing habits, and session duration, to personalize your experience and enhance our services.
  1. Marketing Preferences: Data on your marketing preferences and consent for receiving promotional communications are gathered to tailor our marketing strategies to your interests.
  1. Location Tracking: Geographical location may be collected through your device’s IP address or GPS data to provide location-based services and comply with legal obligations.
  1. Social Media Data: If you link your social media accounts to our platform, we may collect information from your profiles based on your privacy settings.

We strictly adhere to data protection laws and regulations, emphasizing the security and confidentiality of your personal information. Our Privacy Policy details how we handle and safeguard your data, ensuring transparency and accountability in our data collection practices.

Link to third-party websites

At times, we may include links to third-party websites or advertisements that contain such links. These links are offered for your convenience, and we do not share any personal data with these websites or advertisers. Consequently, we are not liable for their security protocols. These websites are managed by independent entities with their own privacy policies which you should review. Our privacy policy does not extend to other websites or how those organizations handle your information. We do not oversee the content shown on those websites or any measures they may implement to safeguard your privacy.

Sharing Personal Data

At WIN96, we prioritize the privacy and security of our users’ personal information. We are dedicated to protecting your data and only share it under specific circumstances and for particular reasons, ensuring that it is managed responsibly and in accordance with relevant laws and regulations. Here is how we may disclose personal data:

  1. Service Providers: We may share personal data with trusted third-party service providers who help us deliver our services, such as payment processors, customer support platforms, and marketing agencies. These providers are contractually obligated to handle your data confidentially and only use it for WIN96’s specified purposes.
  1. Legal Compliance: In certain situations, we may need to share personal data to meet legal obligations, regulatory requirements, or law enforcement requests. This may involve sharing information with government authorities, regulatory bodies, or judicial entities to investigate, prevent, or address illegal activities, fraud, or violations of our terms of service.
  1. Business Transfers: If WIN96 goes through a merger, acquisition, or asset sale, your personal data may be transferred as part of the process. We will inform you of any changes and ensure appropriate safeguards are in place to protect your data during the transfer.
  1. Consent: We will seek your explicit consent before sharing your personal data for any purpose not stated in our Privacy Policy. You have the right to withdraw your consent at any time by contacting us or adjusting your privacy settings.
  1. Anonymized and Aggregated Data: We may share anonymized and aggregated data that does not identify you personally for analysis, market research, or statistical purposes. This helps us understand trends, enhance our services, and improve the user experience without compromising your privacy.
  1. Social Media Integration: If you link your social media accounts to our platform, we may share information based on your privacy settings and preferences. We recommend reviewing the privacy policies of these third-party platforms to understand how your data is managed.
  1. Limited Disclosures: We restrict the sharing of personal data to what is necessary to fulfill the purposes outlined in our Privacy Policy and maintain the security of our platform. Your privacy is crucial to us, and we are committed to transparent and responsible data sharing practices.

For more details on how we handle personal data and safeguard your privacy, please refer to our Privacy Policy or reach out to our Data Protection Officer.

Privacy rights of adolescent children

WIN96 prioritizes privacy concerns, especially when it comes to supporting underage users. We do not gather any personally identifiable information from individuals under 18 years old, and they are prohibited from using our games. We strongly advise parents to consistently oversee their children’s online interactions to prevent the disclosure of personal information and ensure safe usage of our services.

Protecting Your Personal Data

Safeguarding your personal information is a key focus at WIN96. We implement strong security protocols and adhere to industry standards to protect your data from unauthorized access, disclosure, modification, and deletion. Here are the measures we take to secure your personal information:…

1. Encryption:

We employ widely accepted encryption methods, like Secure Sockets Layer (SSL) technology, to secure the data exchanged between your device and our servers. This guarantees the confidentiality and safety of your information while it is being transmitted.

2. Access Controls:

Only authorized personnel with a legitimate need to access your personal data are allowed to do so. We have put in place rigorous access measures such as password protection, multi-factor authentication, and role-based access permissions to ensure that your information is secure and protected from unauthorized access.

3. Data Minimization:

We only gather and keep personal information that is essential for the purposes specified in our Privacy Policy. We do not utilize or store your information longer than necessary, reducing the chances of unauthorized access or misuse.

4. Security Audits:

We conduct routine security audits, evaluations, and penetration testing to detect and resolve any possible weaknesses in our systems and infrastructure. This practice allows us to uphold top-notch security standards and safeguard your personal information from new risks.

5. Training and Awareness:

Our team participates in frequent training and awareness initiatives to ensure they have a clear understanding of their duties when it comes to securely managing personal data. They are informed about the best practices for data protection, security measures, and regulatory obligations to mitigate the risks of data breaches and unauthorized disclosures.

6. Secure Payment Processing:

We collaborate with trusted payment processors and financial institutions to guarantee the secure handling of your payment details. Our payment systems comply with the Payment Card Industry Data Security Standard (PCI DSS) regulations, offering extra security for your financial information.

7. Privacy by Design:

We integrate privacy and data protection principles into the creation and advancement of our products and services right from the start. Through the inclusion of features and controls that enhance privacy, we reduce the likelihood of privacy breaches and guarantee that your personal information is treated with diligence and consideration.

8. Regular Updates and Patches:

We consistently enhance our systems, software, and security measures to address identified weaknesses and safeguard against new risks. This involves implementing security patches, software upgrades, and firmware updates to reduce potential threats to your personal information.

9. Transparent Communication:

We are dedicated to providing clear communication regarding our data protection procedures and any security breaches that could impact your personal information. If a data breach or security incident occurs, we will inform you promptly and implement necessary actions to minimize the consequences.

10. Compliance with Regulations:

We adhere to relevant data protection laws, regulations, and industry standards to guarantee that your personal information is managed in compliance with legal obligations. This encompasses the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other pertinent privacy laws.

Ensuring your privacy and security is our top priority, and we are committed to upholding the most stringent data protection measures. If you have any inquiries or issues regarding how we safeguard your personal data, please feel free to reach out to us.

Data Privacy Retention

We follow specific guidelines for retaining Personal Data:

  • If a data subject is in a contract and has transactions with WIN96, their Personal Data will be kept for the contract’s duration and ten years after it ends.
  • If a data subject has transactions but no current contract with WIN96, their Personal Data will be retained for the transaction period and ten years after completion.
  • If a data subject has no contract or transactions with WIN96, their Personal Data will be stored for up to ten years.

Personal Data is securely stored and managed according to industry standards, laws, and regulations. You can request the deletion of your Personal Data from our systems within a reasonable timeframe and in compliance with legal limitations. Once deleted, your information will be completely erased from all storage locations. However, WIN96 Support may deny access or modifications based on legal requirements, providing a written explanation for refusal.

WIN96 cannot guarantee the same level of security for devices or applications you use to interact with our platform. We are not liable for any intercepted information before reaching us. Personal Data is stored securely and deleted upon request, following legal requirements. WIN96 Support may decline access or changes based on legal obligations, informing individuals of the reasons in writing.

Disposal and Destruction

At WIN96, we recognize the significance of securely managing personal data that is no longer required. We have stringent protocols to guarantee that personal data is handled and disposed of in a secure and responsible manner. Here is an overview of how we manage the processing and disposal of personal data:

We ensure that your personal data is processed and disposed of in a secure manner to prevent any unauthorized access, processing, or disclosure to third parties or the public, which could potentially compromise your rights as a data subject.

Privacy Policy Update

WIN96 has the authority to modify this Privacy Policy when deemed necessary or as mandated by the National Privacy Commission or any revisions to the Data Privacy Act of 2012. Any modifications to this Privacy Policy will be posted on this website and will be implemented promptly. Users are advised to check for updates regularly. Changes will not apply retroactively and will not impact how we manage previously collected personal data without your consent, unless legally obligated to do so.

How to exercise your data privacy rights

At WIN96, we value your data privacy rights and offer you the necessary tools to effectively exercise them:

  • Right to be informed
  • Right to rectify or correct inaccurate data
  • Right to have data erased or blocked
  • Right to access
  • Right to object
  • Right to data portability
  • Right to seek damages
  • Right to lodge a complaint

As a data subject, you have the ability to manage your Personal Data reasonably. You can choose to assert your rights over your data independently or authorize someone else to act on your behalf, provided that you provide specific authorization along with appropriate documentation like a Special Power of Attorney.

Your data subject rights can be passed on. If a data subject passes away or becomes incapacitated, their legal heirs can exercise the aforementioned rights.

We highly prioritize your privacy and are dedicated to upholding your data privacy. Please reach out to us if you have any inquiries or concerns regarding the exercise of your data privacy rights.

Contact Us

If you have any concerns or feedback, you can reach us through the “Contact Us” menu on our website,, or by contacting us via text message or email to our WIN96 Support team.

  • Casino Brand: WIN96
  • Website
  • Email[email protected]
  • Hotline: +632 8886 6351
  • Address:  WIN96 Casino, Solaire Resort and Casino, 20th Floor, Theatre Carpark Building, 1 Asean Avenue, Entertainment City Tambo, Parañaque City, 1701 Metro  Manila, Philippines

Updated as of May 20, 2024, this privacy policy outlines how we handle and protect your personal information.

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